Managed IT Services

Partner

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What other things do TSP do?

Have any questions?

We have answered some questions we are frequently asked below

What are Managed IT Services?

Managed IT Services (MSP) is a comprehensive approach to overseeing and enhancing the technology infrastructure of a business. MSPs take a proactive stance in managing and maintaining IT systems so that these business can focus on their core operations without the added workload of managing their IT infrastructure.

What size businesses do you cater to?

At TSP, we understand that every business is unique, and we are committed to providing tailored Managed IT Services that suit the specific needs of organizations, regardless of size. Whether you’re a small startup, a mid-sized enterprise, or a large corporation, our comprehensive solutions are designed to scale with your business. Our expertise spans across industries, allowing us to deliver proactive IT management and support to meet the diverse requirements of businesses of all sizes. Partner with us to experience personalized, efficient, and scalable IT solutions that empower your organization’s growth.

What hours can you support?

We understand that technology doesn’t adhere to a strict Monday to Friday. That’s why our dedicated support team is available to assist you from 9 AM to 5 PM, every day of the week, including weekends. We prioritize your business continuity and aim to provide prompt assistance whenever you need it.

Can you customise your services to fit our specific needs?

We recognize that every business is distinct, with its own set of challenges and goals. That’s why we take a personalized approach to our services, crafting solutions that specifically address your unique needs. Our team works closely with you to understand your requirements, challenges, and aspirations. Whether it’s adapting our existing offerings or creating entirely bespoke solutions, we are dedicated to providing the right IT services that align seamlessly with your business objectives.

Can you help with both on-site and remote support?

Whether you require quick resolutions through remote assistance or hands-on support at your location, our skilled team is ready to adapt to your specific needs. With a commitment to flexibility, we ensure that your IT issues are addressed promptly and effectively, whether it’s from a distance or right at your premises.

What is the typical response time for support requests?

We prioritize proactive and swift support to ensure your business operates seamlessly. When you contact us, our commitment to responsiveness means that an agent will promptly address your incident within an hour, showcasing our dedication to resolving issues efficiently. For Priority 1 incidents, we strictly adhere to a service level agreement (SLA) with a commitment to achieving resolution within one working day.

What is your approach to cybersecurity?

We take a proactive and comprehensive approach to cybersecurity. Beginning with a thorough assessment, we identify vulnerabilities and tailor security measures to your unique business needs. Our strategy encompasses advanced technologies, continuous monitoring,  and the integration of next generation cyber security services such as Heimdal Security.

Tell us how we can help your business today

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